AI voice receptionist for medical practices.
Patients call, an AI assistant answers, schedules, and transfers to staff when human judgment is needed.
Request a demoHow it works
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Patient calls the practice number
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AI greets them, verifies identity, and listens
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It schedules, answers questions, or transfers to a real person
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Staff stays focused on patients in the office
What it does
24/7 availability
Answers calls at any hour. No hold times, no missed calls after closing, no voicemail during business hours.
Bilingual English and Spanish
Serves patients in both languages. The AI switches automatically based on how the caller speaks.
HIPAA-aware design
Built on vendors with HIPAA-eligible programs. Full audit logging on every patient interaction. BAA available with practices.
EHR integration
Connects to eClinicalWorks today, with additional EHR support planned. Reads and writes appointment data directly.
Transfers to real staff
When a situation needs a human — clinical questions, distress, or the patient's preference — the AI transfers the call immediately.
Per-practice configuration
Hours, holidays, insurance accepted, transfer routing, and voice persona are all configurable per practice with no code changes required.
Built with compliance in mind
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HIPAA-eligible vendor stack. Anthropic, Deepgram, Cartesia, and LiveKit all offer HIPAA-eligible programs. BAAs are signed before any practice goes live with patient data.
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Encryption in transit and at rest. All call audio, transcripts, and patient data are encrypted. No patient data is retained in LLM providers beyond the in-call context window.
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Full audit trail. Every patient interaction — tool calls, transfers, escalations, and errors — is logged with timestamps, inputs, and outcomes. Reviewable by practice staff.
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Human in the loop. The AI never makes clinical judgments. Any clinical question, distress signal, or patient request for a human triggers an immediate transfer to staff.
About MWV
MedVoiceAI is a product of MWV (MediaWorldVision), a software company that builds focused tools for specific industries. MWV takes a methodical approach: deep domain research first, then purpose-built software — not a general platform stretched to fit every use case.
MedVoiceAI is MWV's healthcare voice product. It is designed specifically for inbound patient calls in medical office settings, with the compliance requirements and clinical boundaries of that environment built in from the start, not added on later.
Ready to see it work?
Request a demo